The mission of the Information Services (IS) Department is to drive the deployment of information and communications technologies and systems within the Institute so that DIT can achieve its strategic and operational goals in teaching, learning, research, technology transfer, community support and effective administration.
This will be achieved through 7 Strategic Goals:
Innovative and effective solutions serving all the ICT Information and communications needs of DIT
Deployment of solutions in a focussed, cost-effective, trouble-free and timely manner
DIT enjoys the benefits of a powerful, secure and future-oriented electronic ICT infrastructure
A comprehensive, professional and responsive support service
Effective IS governance and management structures
Being a key contributor of strategic change and organisational improvement at DIT
Having the resources and competencies to deliver on its mission and commitments
Introduction to ITIL in DIT
As part of our ongoing commitment to Service improvement, Information Services has embarked on a process of implementing the industry standard for IT Service management - ITIL (Information Technology Infrastructure Library). The main objective of implementing ITIL within DIT is to ensure we have a framework which can be used to build and develop our Service management processes. Further details on the implimentation of ITIL in DIT can be found here.