Cancellation and no-show policy

In order to best support student responsibility, encourage continuity of counselling treatment, and keep the waiting list down, we need our clients to attend their scheduled appointments.  We therefore have firm policies regarding cancellations and no-show appointments.  The SCC policy for the Counseling Assessment is that whenever a student cancels or no-shows for the appointment, the SCC counselor will contact the student (usually by voicemail or email) indicating that the student must contact the counselor within one week or the case will be closed.  If a student cancels or no-shows for the second schedule Counselling Assessment, then the student will be placed at the end of the waiting list and may have to wait for a period of time before a new appointment can be offered.

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